‘Eyes in the sky’: Baltimore County Police INFO center aims to improve efficiency

Ceili Doyle

The Baltimore Banner

June 18, 2025

In a scene straight out of “CSI: Crime Scene Investigation,” Baltimore County Police Cpl. Jasmine Fleet hit play on a video of an attempted robbery at a liquor store in the Wilkens Precinct from February.

Within seconds, the would-be burglars were apprehended by county police, thanks to coordination between detectives on the ground and the department’s new Information for Nexus Operations (INFO) Center.

The intel headquarters, located inside the county’s public safety building in Towson, is staffed by 12 officers who use a combination of remote-controlled cameras, CCTV footage, infrared technology and body cameras to provide real-time information to police in the field.

“We’re like the eyes in the sky,” said Fleet, who supervises the center. “We’re able to track officers and make sure they’re safe.”

The center has aided the department more than 500 times during its soft launch, Police Chief Robert O. McCullough said at an unveiling Wednesday.

The technology hub was funded in part by a $163,000 grant from the Governor’s Office of Crime Prevention and Policy and speed camera revenue.

The department also spends $300,000 annually to operate Fusus, a cloud-based program that integrates all of the video feeds the center combs through. That contract is funded by county speed camera enforcement revenue.

‘Game changer’

McCullough explained that the INFO center was created to improve the force’s efficiency and effectiveness.

“This is a game changer,” he said.

When crime happens in Baltimore County, the chief said, the department’s detectives immediately race to the INFO center to see what intel investigators have gathered on their specific cases before even visiting the crime scene.

“That’s unheard of in law enforcement,” McCullough said.

He added that the average officer response time to a call is around seven minutes, but the department hopes to reduce that time with the INFO center’s help.

County Councilman Julian Jones commended police officials for establishing the center.

“This … is what I would call a ‘force-multiplier,’” he said, gesturing to the sea of computer monitors inside the center emblazoned with INFO’s logo — an outline of Baltimore County with a green searchlight in the middle.

Jones, the chief, Fleet and various members of Baltimore County law enforcement were joined Wednesday morning by County Executive Kathy Klausmeier.

“Everyone in Baltimore County deserves to live in a safe community,” she said. “Safe communities invite people to start families, put down their roots and connect with their neighbors.”